Serialized machine inventory, a sale that becomes an invoice, deposits taken up front, delivery with a signature at the door, and a parts counter that ties back to the same customer. The sales floor and the service trucks in one system — because in an independent shop they are the same business.
// Honest scope: no barcode scanner, no cash drawer, no receipt-printer hardware — an appliance store has no checkout lane
Look at what's actually sold to appliance dealers. STORIS, Windward System Five, Tri-Tech's AIM and HomeSource are showroom retail systems — built for furniture-and-appliance floors, sold to multi-location dealers, with service added alongside. Lightspeed and MicroBiz are general retail POS with an appliance landing page. All of them start from the sale.
An independent appliance shop doesn't start from the sale. It starts from the phone ringing. The reconditioned washer on the floor came in as a trade or a scrap-out from a service call. The customer buying it is already in your system from a fridge you fixed in 2023. The delivery is on the same truck as tomorrow's service route. Software that treats retail and service as two products makes you run your shop as two businesses.
Appliances are serialized. You don't have forty identical washers, you have one Whirlpool with a specific serial, a specific cost in it, and a specific story. Every machine is tracked as its own unit with make, model, serial, condition and what you have into it.
Pull a machine off the floor, add it to the sale, add the delivery and any parts or labor, and build the bill. It's one record from floor to paid — not a quote in one place and an invoice re-keyed in another.
Send a deposit link and hold the machine. The balance comes off the same record when it's delivered, so you're never reconciling a deposit against a separate invoice by hand.
Schedule the delivery, run it on the route with the day's service calls, and capture a signature on the phone when it's in the kitchen. The proof lives on the sale, not in a driver's glovebox.
Parts on an append-only ledger, costed against the job or sold straight across the counter, with returns handled as their own movement instead of an eraser on yesterday's number.
Cost in, price out, margin tracked per unit — so "we do alright on used washers" becomes a number instead of a feeling.
The path a reconditioned unit takes, and where the money is recorded at each step.
This is the piece that a retail POS structurally cannot give you, because it has no concept of a service call. In ApplianceOps the customer record carries all of it at once.
Open a customer and see the machines you've repaired for them, the machine you sold them, the parts you ordered, and every invoice — instead of guessing whether the person on the phone is a service customer or a retail one. They're both.
A large share of independent-shop revenue comes through home warranty companies, where the homeowner pays a deductible and the warranty company pays the authorized amount on the same job. That's two payers on one invoice — a data model, not a checkbox. Retail POS products have one customer and one bill.
Every shop gets a public storefront page showing what's in stock with prices. A customer can send an enquiry that lands in your system as a lead, or put a card deposit down then and there and the machine is held for them. No separate web store to keep in sync — it's the same inventory you're selling off the floor.
Your delivery isn't a separate logistics operation. It's a stop on the same day as the service calls, routed on real driving times with the rest of the work.
Basements, back rooms and rural driveways. The app works offline and syncs when it's back — a delivery signature or a completed sale is never lost to a dead bar.
Everyone who touches the job gets their own seat and their own role. A salesperson works inventory and customers without seeing the money. A dispatcher books and assigns. Techs see their own jobs. Drivers get the deliveries. The owner sets it per person from Settings, so nobody is sharing a login — and you're paying $15 a seat, not a per-terminal licence.
If one of these is a dealbreaker, better you know now than after you've moved your inventory in.
There's no scanner integration, no cash-drawer trigger and no receipt-printer driver. An appliance store sells a handful of high-ticket units a day and writes a bill — it doesn't run a checkout lane. If you need one, a general retail POS is genuinely the better tool.
Customers can hold a machine online with a card deposit, but there's no shipping or fulfilment behind it. Nobody mails a dryer. The sale finishes on your delivery run, in your service area, which is how appliance retail actually works.
This is built for a one-person operation ready for the next level up to a five-person store running resale, a parts counter and delivery. A multi-location dealer with a warehouse and a buying group should be looking at the enterprise retail systems.
It handles the sale of a machine from the floor to the customer's kitchen — what's in stock, what each unit cost you and sells for, the deposit, the balance, the delivery and the paperwork. Because appliances are serialized, high-ticket and delivered rather than carried out, an appliance POS tracks individual units by model and serial instead of counting identical items on a shelf.
No — and we don't support them. There's no checkout lane in an appliance store. You sell a few high-ticket machines a day, write the bill, take a deposit and book a delivery. That's the flow this is built for.
Yes, and that's the whole point. It's a service system with a sales floor attached, so one customer record carries the repairs, the machine you sold them and the parts you ordered. Most appliance POS products came at it from retail and added service later.
$35/mo for the first person and $15/mo for each additional seat. Every core feature is in that base — sales, serialized inventory, invoicing, payments, parts and delivery — with no separate retail tier and no per-terminal licence. The phone side (your own Business Line and AI text-back) is an optional add-on on top, so you only pay for it if you want it.
It's built phone-first, because the delivery and the service call happen away from the desk. There's also a Windows desktop app for the office PC and it runs on Android and iPhone.
Yes. Connect QuickBooks Online once and completed invoices push over on a nightly sync plus an on-demand Sync now, so you're not re-keying sales into your accounting.
Serialized machine inventory, deposits, delivery and a parts counter — in the same place as your service work. From $35/mo plus $15 per extra seat.
// Related: Parts & inventory · Invoicing & payments · QuickBooks sync · All features