Last updated: October 18, 2026
ApplianceOps ("we," "our," or "us") operates the ApplianceOps field service management platform at applianceops.pro. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Account Information: When you create an account, we collect your name, email address, phone number, company name, and billing information necessary to provide and manage your subscription.
Business Data: You may enter customer names, addresses, phone numbers, service call details, invoices, parts inventory, and other business-related information into the platform. This data is stored securely in our database infrastructure and belongs to you.
Usage Data: We automatically collect information about how you interact with the platform, including login times, features used, and device information, to improve our service.
Communications: If you enable a business phone line, we process the calls and text messages sent and received on that line, including message content, phone numbers, timestamps and call duration, so that they can be delivered and shown in your job history. If you enable automatic text-back, we generate and send replies to missed calls on your behalf.
Location Data: To schedule and route jobs we convert the service addresses you enter into map coordinates, and we store the starting address you set for each technician. We do not track the live location of you or your technicians.
Notification Tokens: If you allow notifications, we store the token your browser or device issues so we can alert you about jobs and messages. Turning notifications off removes it.
Payment Information: Payment processing is handled by third-party processors (PayPal, Stripe, Square). We do not store your full credit card numbers or bank account details on our servers.
ApplianceOps integrates with third-party services that you may choose to connect:
QuickBooks Online (Intuit): If you connect your QuickBooks account, we access your QuickBooks company data (customers, invoices, payments) solely to synchronize information between ApplianceOps and QuickBooks. We use OAuth 2.0 for secure authentication and store encrypted access tokens. You can disconnect at any time from Settings.
Google Drive: If you connect Google Drive, we create backup files of your business data in your own Google Drive account. We only access the specific backup folder we create and do not read or modify other files in your Drive.
Google Calendar: If you connect Google Calendar, you pick one calendar for ApplianceOps to keep in step with. We read the list of calendars you can edit, only so you can choose that one. On the calendar you choose, we create, update and remove events for your ApplianceOps jobs, and we read its other events so that time you have marked busy is not offered to customers — for each busy event we keep its time, title and location as a block on your ApplianceOps calendar, and nothing else. We do not read any other calendar on your account. Disconnecting from Settings → Integrations stops all access and revokes our token.
Google user data. ApplianceOps’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Google Calendar and Google Drive data only to provide the features described above to you, inside your own account. We do not sell it, use it for advertising, use it to train AI or machine-learning models, or let people read it, except with your permission, for security, or where the law requires.
Square: If you connect Square, card payments for your invoices are processed by your own Square account. We store the Square account and location identifiers and the payment records needed to show payments, refunds and payouts in ApplianceOps; Square handles the card data.
Stripe: If you enable credit card processing, Stripe handles all payment data directly. We store only the Stripe account identifier needed to route payments to your account.
We also rely on the following providers to operate the platform. These are not optional connections you choose; they are the infrastructure the service runs on.
Telnyx: Carries the calls and text messages for business phone lines. Message and call content passes through Telnyx in order to be delivered.
Anthropic: Powers our assistant features — diagnostic suggestions, job intake parsing, and automatic text-back replies. When you use one of these features, the relevant job or message text is sent to Anthropic to generate a response. Anthropic does not use this content to train its models. If you would rather not use these features, leave them switched off.
Resend: Delivers transactional email such as invoices, booking confirmations and password resets.
OpenStreetMap (Nominatim): Converts service addresses into map coordinates for scheduling and routing.
Supabase and Vercel: Provide the database and hosting on which the platform runs.
Sentry and PostHog: Record technical errors and product usage so we can find and fix faults. These are limited to diagnostic and usage information, and neither is used for advertising.
Google Analytics: Measures traffic on our public marketing pages at applianceops.pro. It does not run inside the application itself.
Meta (Facebook) Pixel: Measures how well our own advertising works, and lets us show ads to people who have visited us. Unlike the providers above, Meta is an advertising network rather than a service provider working only on our behalf, so this is a sharing of data with a third party and we describe it plainly here. It runs on our marketing pages at applianceops.pro and inside the ApplianceOps app at app.applianceops.pro. What it receives is limited to browsing information: a browser or device identifier stored as a cookie, your IP address, which of our pages you opened, and a signal that a new trial account was created. It does not receive your business data — no customer records, addresses, invoices, job details, photos, or message content are sent to Meta, and we do not send Meta your email address or phone number. You can stop it by using a browser or extension that blocks advertising trackers, or your device's tracking controls; the app works normally either way.
We use the information we collect to: provide and maintain the ApplianceOps platform; process your subscription payments; synchronize data with connected third-party services you authorize; send service-related communications (invoices, notifications); improve and develop new features; measure and target our own advertising, using the browsing information described in section 3 and never your business data; and comply with legal obligations.
You retain full ownership of all business data you enter into ApplianceOps. We do not sell, rent, or share your business data with third parties for their marketing purposes. This remains true of the advertising measurement described in section 3: what is shared there is browsing information about visits to our own site and app, never the customer lists, invoices or service records you keep in ApplianceOps. Your customer lists, invoices, service records, and other business information belong to you. You may export or delete your data at any time.
We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure token storage for third-party integrations, role-based access controls, and regular security updates. While no method of electronic storage is 100% secure, we strive to protect your information using commercially acceptable means.
We retain your business data for as long as your account is active. If you cancel your subscription, your data is retained for 30 days to allow for reactivation or export, after which it is permanently deleted. Google Drive backups remain in your own Drive and are not affected by account cancellation.
You have the right to: access, correct, or delete your personal information; export your business data; disconnect third-party integrations at any time; opt out of non-essential communications; and request information about what data we hold about you.
Deleting your account: To close your account and delete your data, email support@applianceops.pro from the address on the account. We will confirm the request, and your account and the personal information in it will be deleted within 30 days. Export your data first — deletion cannot be undone.
Two limits are worth stating plainly. Records we are required to keep for tax and accounting purposes, such as completed invoices and payment records, are retained for as long as the law requires even after an account is closed. And backups written to your own Google Drive stay in your Drive, under your control — we cannot remove them for you.
ApplianceOps is a business tool not intended for use by individuals under 18 years of age. We do not knowingly collect information from children.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
If you have questions about this Privacy Policy, please contact us at support@applianceops.pro.