Made by a tech who actually fixes appliances.

ApplianceOps exists because every other CRM was built by software people guessing at what an appliance shop needs. Building started in 2022 and went through several products before this one — all of it out of a working shop, by someone on the bench. It's the only thing we make, and most of what's in it was asked for by the shops running it.

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One trade · one product · built from real service calls

~20 yrs
on the bench before a line of this was written
1 trade
appliance repair only — no plumbers, no HVAC, no lawn care
1 trade each
a separate product per trade — never one platform stretched over five
Why it exists

Why I built ApplianceOps.

I'm Nick. I ran The Appliance Guys LLC in Lancaster, California, and I've spent nearly two decades on appliance calls — Samsung fridges, LG washers, Whirlpool dishwashers, commercial ice machines, you name it.

When I started growing the business, I tried everything on the market — Jobber, Housecall Pro, ServiceTitan demos, spreadsheets, Google Calendar, a notebook in the truck. None of them worked the way appliance repair actually works.

Jobber doesn't know the difference between a residential washer and a commercial ice machine. Housecall Pro has no field for a warranty-company work-order number. ServiceTitan costs more per month than some of my techs' truck payments.

So I built ApplianceOps. Every single feature exists because I needed it on a real service call. The dispatch board works the way I actually dispatch. The invoices have the fields I actually fill in. The price book knows a Samsung refrigerator service call is a different animal from an LP gas conversion.

The AI diagnosis? I built it because I got tired of Googling error codes in customers' kitchens — now I tap a button and get the likely causes, part numbers, and costs in seconds. The photo-to-form intake? Warranty dispatch emails are miserable to retype, so now I photograph the work order and the AI fills in the customer, address, machine, and issue.

This isn't software from a team that's never seen the inside of a condenser coil. It's built by a shop that was on a Samsung fridge call yesterday. There's no translation layer between the people who need it and the people who ship it — ask for something and it goes into the work, not onto a roadmap you never hear about again.

ApplianceOps is made by ApplianceOps Software LLC, and it's not the only thing we make. The same problem shows up in every trade where one person does the work, quotes it, invoices it and chases the money from a phone — so we built Mobile Detail Pro for mobile auto detailers. Same understanding of the day, rebuilt around what's specific to that trade: pricing by the size of the vehicle, before-and-after photos as proof of work, a second car added halfway through the job.

— Nick · Founder, ApplianceOps Software LLC · twenty years in the trade, formerly The Appliance Guys LLC
What sets it apart

Made for one trade, and it shows.

These aren't add-ons or focus-group ideas. They're here because the person who built it needed them, on the job, that week.

The wedge

Appliance repair only

No plumbers, no HVAC, no cleaning crews. Every screen, workflow, and default is built for appliance shops — including warranty-company split billing that generalist tools have no concept of.

Built by the trade

Domain expertise, not a demo

The founder runs an active appliance repair business. Features come from real jobs, not a roadmap workshop — which is why they fit the way you already work.

AI

AI that actually helps

Diagnosis assist, photo-to-form work-order parsing, and per-machine pricing save real minutes on real calls — not marketing buzzwords. See all features →

Field-first

Works in the driveway

Full offline. Write the invoice and take the signature with zero bars; it syncs the moment you're back on signal — engineered so a dropped connection can't lose collected money.

Pricing

Honest pricing

From $35/mo for the first seat plus $15 per additional seat — every core CRM feature included, no feature gates, no "contact sales." A Business Line (phone, texting, AI text-back) is an optional add-on only if you want it.

Ownership

Your data, your control

Nightly backup to your own Google Drive means the business data is always yours. No vendor lock-in — if you ever leave, your data leaves with you. No export fees, no hoops.

The un-copyable part

A generalist can add appliance fields. It can't add twenty years on the bench.

ApplianceOps isn't a horizontal tool with "appliance" in the marketing. It's the trade's software, made by someone who has run the calls, fought the warranty claims, and typed the work orders — then built the fix.

That's why it's the only thing I build. One trade, one product, and the person shipping it is the same person who needs it to work at 4:45 on a Friday in a rural driveway.

— Nick, founder · twenty years in appliance repair
“
The other apps make you bend your shop to fit them. This one already worked the way we work.
OWNER · MULTI-TECH APPLIANCE SHOP
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Run your shop on software that's actually yours.

Set it up in an afternoon, or send your list and we'll import it for you. White-glove setup is included on every plan — email setup@applianceops.pro and we'll get you running, free.

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