Appliance Repair Software & Store POS for Independent Shops | ApplianceOps

Built by the trade, for the trade

Appliance repair software and store POS, built for independent shops.

A full professional suite for small shops, built to grow them — not a general-purpose app with your trade bolted on. Book the call. Pull the model and serial. Bill the warranty company. Sell a machine off the floor. Take the card in the driveway. All of it from your phone, and it keeps working when you lose signal.

From a one-man operation ready for the next level, up to a five-person store running resale, a parts counter and delivery.

Almost 20 years in the trade, and nobody sold the software I actually needed. We’ve been building our own since 2022 and went through several products to get to this one — thousands of hours, from a very small team. We write it ourselves. None of it is outsourced, so a bug or a feature request goes straight into the work, not into a queue in another timezone. If you need something it doesn’t do, ask and we’ll build it.

Start free See how it works

No credit card. No contract. Start on one seat, add your crew as you grow.

The whole shop, in one system

  • Dispatch, routing & scheduling
  • Run home warranty calls
  • Take a card right on the invoice
  • Model, serial & repair history per machine
  • Parts counter, inventory & purchase orders
  • Used-appliance resale & delivery
  • Payroll & commissions
  • Email & SMS marketing campaigns
  • Reports that show what the shop is making
  • Works with no signal
The ApplianceOps dispatch board on a phone: money taken and owed across the top, the day's calls as tappable cards, and Quick Dispatch on the bottom bar.
The ApplianceOps dispatch board on a computer: the day's calls by technician on the left, the always-open invoice builder on the right.
The same day, on the phone and at the bench. Every booking is already an invoice.
1 trade
the only one we build for — no plumbers, no lawns, no HVAC
20 yrs
in the trade — this was built out of a working shop, not a boardroom
Most
of what's in the app was requested by the shops running it
0 bars
still writes the invoice — full offline in the driveway
We built this one. The others followed.

The call you miss is the job
somebody else books.

Roughly 6 in 10 people who can’t reach you just dial the next shop on the list. They don’t leave a voicemail and they don’t call back. You never find out it happened.

AI text-back answers for you. Miss a call, or take one after hours, and it texts them straight back, works out what broke, and books the job on your calendar — while you’re under a machine or asleep.

Not a canned “sorry we missed you” auto-reply. It holds the conversation, follows your shop’s hours and rules, and hands you a booked call in the morning.

See how it answers →
Tuesday, 9:47pm · shop closed
Hi, my Samsung fridge isn’t cooling. Do you guys work on those?
We do. I can get someone out to you — is it the fridge side, freezer side, or both?
Fridge side. Freezer is still frozen solid.
Got it — I'll get that to your technician. Service call pricing varies by the job, so the office will reach out with that. I have Thursday morning or Thursday afternoon open — which suits?
Thursday morning works.
Booked for Thursday morning. What’s the address?
✓ Booked on the calendar · 9:51pm
You’ve probably already tried all three of these

A phone full of apps you don’t open.

Every shop gets here the same way, and none of the three roads work:

The free ones

A free scheduler, a free invoice app, a separate one for texting. Each does its slice, none of them talk, and the job doesn’t live in any of them. You end up with a home screen full of icons you stopped opening months ago.

Building it yourself

Zoho, Airtable, a generic CRM bent into shape. It nearly works, it takes weeks, and then you own it forever — every change is your Saturday, and the day it breaks you’re the only support there is.

The big platforms

You can’t even see a price without booking a demo. Then it’s a sales call, a follow-up call, and a “what would it take to get you started today?” — for software you still haven’t been allowed to look at.

So here’s all of it, in one system.

The price is on a page. You can start it right now without talking to anybody. The whole job runs one loop, so nothing falls through between the call and the deposit.

01
Book
Online booking or a 20-second dispatch. Customer history is already there.
02
Dispatch
Every tech sees their calls on the board. Route the day in one tap.
03
Diagnose
Paste the dispatch email — AI fills the ticket, decodes the error code, pulls model & serial from a photo.
04
Invoice
Parts, labor, per-machine pricing — built on the driveway, PDF or text in seconds.
05
Get paid
Card on-site, pay link, or PayPal. Pushes to QuickBooks automatically.
06
Report
Revenue per tech, first-time-fix, recalls, commissions — at month-end, done.

The same call flows through all six — no re-typing, no exports, no “which app was that in?”

The jobs a generic tool can't follow

Real workflows, start to finish.

Not features in a list — the actual jobs your shop runs every day, each handled end to end without leaving the system.

The warranty claim — dispatch to settlement

Two payers, an authorization number, covered vs. non-covered parts. The workflow every shop fights with, handled on one job.

Warranty lifecycle
01 · Claim
Paste the dispatch
Drop the home-warranty email in — AI opens the call with customer, address & covered appliance filled, claim + WO# captured.
02 · Authorize
Diagnose + auth #
Tech logs the fault and the authorization number; each line flagged covered vs. not.
03 · Parts
Order on the claim
Parts ordered against the claim, backorder tracked, job scheduled to the right tech.
04 · Repair
Close it out
Fix logged with photos + model/serial. The invoice and sign-off work with zero bars in the driveway.
05 · Split bill
One invoice, two payers
Warranty-company portion and the customer copay itemized on the same invoice.
WARRANTY CO.CUSTOMER COPAY
06 · Settle
Paid & closed
Warranty co. billed, copay collected on-site; commission calculates on the right base, warranty on record for the callback.

A full shop day — three techs, one board

Morning dispatch to end-of-day payroll, without a spreadsheet in sight.

Full-shop operations
7:00a
Build the board
Today's calls across 3 techs; routes optimized and drive time trimmed in a tap.
9:00a
In the field
Each tech sees only their calls; the customer gets On-my-way / Arrived texts automatically.
Midday
Invoices roll in
Built on the driveway (offline-safe), paid by card or link; parts pulled from inventory as used.
5:00p
See the numbers
Revenue per tech, first-time-fix, recalls, parts-attach — live, no month-end scramble.
6:00p
Payroll ready
Commissions auto-calculated on your rules; the week's pay is already done.

Sell & deliver a machine

A reconditioned unit out the door with the paperwork, the signatures, and the warranty clock all handled.

Resale & delivery
01
Quote the unit
Pull the machine from stock, price it, add delivery & haul-away in a tap.
02
Take the deposit
Card or link — the sale is a real invoice, not a sticky note.
03
Deliver & sign
Driver and customer sign on the door; proof photo attached to the job.
04
Warranty starts
The used-machine warranty clock starts on delivery day, on record for any callback.
05
On the books
Revenue booked to machine sales; your real margin shows up in reports.
Built for what appliance shops actually do

The things a generic tool never had.

These aren’t add-ons or “coming soon.” They’re here because the person who built it needed them on real service calls.

AI · speaks appliance

AI that speaks appliance

Paste or upload a home-warranty dispatch email — it pulls the customer, address, appliance, claim & work-order numbers, decodes fault codes, and reads model & serial off a photo of the plate. The ticket fills itself.

Billing

Warranty-company billing

The split-billing every shop fights with — home warranty vs. customer portions — handled cleanly on one invoice.

Optional add-on

Your own Business Line

Add it when you're ready — not every solo tech needs it. A dedicated number that keeps your personal cell private, with calling, texting, and full AI text-back that answers and books missed calls. It also sends invoice and “on-my-way” texts and powers your customer marketing.

Field-first

Works in the driveway

Full offline. Write the invoice and take the signature with zero bars; it syncs the moment you’re back on signal.

Pricing

Per-machine price book

Flat-rate jobs, parts with cost & markup, and per-appliance pricing — quote consistently, protect your margin.

Money

Payments + QuickBooks

Take a card on-site and it posts to QuickBooks automatically — the accounting sync other tools charge $100/mo to add.

One login, every screen

Runs on the devices you already own.

On Google Play if you want it, straight from the browser if you don't — the same app and the same account either way. Install it on new phones, old phones, tablets, and the shop PC, and just keep using them: no buying new hardware every year to stay compatible. Your tech's three-year-old Android and the front-desk laptop run the exact same ApplianceOps.

Get it on Google Play
📱 New phones 📟 Old phones 💻 Tablets 🖥️ Shop PC
Why it fits

Built by a tech who got tired of software made by people who’ve never opened a dryer.

I spent nearly two decades running appliance calls before I wrote a line of this. Every screen exists because a generic field-service app couldn’t do it — warranty billing, error-code lookup, an invoice that works with no signal in a rural driveway.

ApplianceOps isn’t a horizontal tool with “appliance” in the marketing. It’s the trade’s software, and it’s the only thing I build.

— Nick, founder · twenty years in appliance repair
“
The other apps make you bend your shop to fit them. This one already worked the way we work.
OWNER · MULTI-TECH APPLIANCE SHOP
Made in America

A small American company — not a sales machine.

ApplianceOps is built by a small, focused team right here in the USA — with an American development team and zero outsourcing. We're not chasing every trade under the sun with a giant sales department and a bloated ad budget, so the price stays low and the savings go to your shop, not a sales quota. Built by the trade, made in America, priced for a working repair business.

Compare us — honestly

Purpose-built beats general-purpose.

Shopping Housecall Pro, Jobber, or Workiz? Good — compare. Just compare on what runs an appliance shop, not only the sticker price.

At a glance — every one of them is a generalist. None is built for appliance repair. Expand any for the head-to-head.

Housecall Pro SMB home-services generalist ≈ $59–189/mo ▸

Where it's strong

  • Polished mobile app and consumer-marketing tools
  • Online booking and integrated payments
  • QuickBooks sync on higher tiers

Falls short for appliance repair

  • No home-warranty split billing
  • No dispatch-email / work-order parsing
  • No per-machine price book
  • Phone is a paid add-on; depth paywalled to pricier tiers
ApplianceOps instead: warranty split billing (customer sees $0), AI work-order parsing, and per-machine pricing — from $35 + $15/seat.
Workiz Field-service generalist — appliance is one vertical ≈ $225+/mo ▸

Where it's strong

  • Solid dispatch and scheduling
  • Built-in phone system
  • Online booking and ad tracking

Falls short for appliance repair

  • Generalist workflows across many trades
  • No warranty-company split billing
  • No appliance-specific AI or diagnosis
  • Noticeably higher entry price
ApplianceOps instead: appliance-built dispatch, error-code diagnosis, and warranty billing — at a fraction of the entry price.
ServiceTitan Enterprise trades platform (HVAC / plumbing) Custom · ≈ $300+/user ▸

Where it's strong

  • Deep enterprise features and reporting
  • Call-center and financing tooling
  • Built for large, multi-truck operations

Falls short for appliance repair

  • Not appliance-specific
  • Heavy implementation, long contracts, setup fees
  • Per-user cost a 1–3 person shop can't justify
  • A spaceship to fix a dryer
ApplianceOps instead: the appliance-built system without the enterprise price, contracts, or months-long onboarding.
Jobber Popular SMB home-services generalist ≈ $39–249/mo ▸

Where it's strong

  • Clean quote → invoice → client-hub flow
  • Easy to start, friendly UX

Falls short for appliance repair

  • Generalist — no appliance concept
  • No warranty-company split billing
  • No appliance AI or per-machine pricing
ApplianceOps instead: just as easy to start, but with the warranty and appliance features Jobber has no notion of.
ServiceM8 Small-trades job management (Apple-centric) ≈ free–$349/mo by job volume ▸

Where it's strong

  • Lightweight job cards, quick to learn
  • Cheap at low job volume
  • Fine for a solo operator

Falls short for appliance repair

  • Generalist and historically Apple-only
  • Cost scales with your job count, not your team
  • No warranty billing, appliance AI, or per-machine pricing
ApplianceOps instead: any device, priced by team not job count — and it actually speaks appliance.
FieldEdge HVAC / plumbing / electrical, QuickBooks-centric Custom · ≈ $100+/user ▸

Where it's strong

  • Deep QuickBooks integration
  • Established contractor tooling

Falls short for appliance repair

  • Built for HVAC/plumbing, not appliance
  • Dated interface; per-user pricing
  • No warranty split billing or appliance AI
ApplianceOps instead: modern, appliance-built, QuickBooks included, per-seat pricing — no sales call to get a number.
and yes — the sticker price wins too
ApplianceOps$35 +$15/seatALL CRM FEATURES · PHONE IS AN ADD-ON
Housecall Pro$189/mo
Workiz$229+/mo

A fraction of the price of the generic tools — every plan includes all the core CRM features and you scale by team size, not by unlocking what you already needed. (The Business Line — phone, texting, and AI text-back — is an optional add-on: $45/mo for up to 3 seats or $65/mo for 4–5 seats; reach out for enterprise pricing.) The price is great; the fit is why shops stay.

Straight answers

Appliance repair software, answered.

What is ApplianceOps?

ApplianceOps is all-in-one appliance repair software (a CRM built only for appliance repair shops). It runs the whole business in one place: dispatch and scheduling, per-machine invoicing, card and PayPal payments, customers and history, inventory, home-warranty billing, AI diagnosis, and reports — and it keeps working offline in the field.

Does ApplianceOps work offline in the field?

Yes. You can build an invoice, take a payment, and capture a customer signature with zero bars in a driveway; it all syncs the moment you're back on signal, and it's engineered so a dropped connection can never lose collected money. (AI features such as diagnosis and email parsing do need internet.)

Does it handle home warranty company billing?

Yes — this is a core reason shops switch. ApplianceOps does warranty split billing: the customer sees a $0 balance while the warranty company's portion is tracked as separate claim A/R with its own claims workbench, authorization numbers, and authorized-rate billing. Generic field-service tools have no concept of it.

How much does ApplianceOps cost?

$35/mo for the first seat plus $15 per additional seat, with no ceiling, and all the core CRM features are included on every plan. The Business Line — a dedicated number with calling, texting, and AI text-back answering — is a separate optional add-on ($45/mo for up to 3 seats or $65/mo for 4–5 seats; reach out to nick@applianceops.pro for enterprise pricing), not part of the $35. The free trial needs no credit card, and there's no contract.

Does ApplianceOps include a phone system?

A business phone line is an optional add-on — and that's on purpose. Not every solo tech needs one, so it's kept separate rather than bundled into the $35 (you don't pay for phone features you won't use). When you do add it, the Business Line gives you a dedicated number that keeps your personal cell private, calling and texting from your business number, voicemail transcription, full AI text-back that answers and books missed calls, automatic invoice and “on-my-way” texts, and customer marketing.

What devices does ApplianceOps work on?

Any of them. There's an Android app on Google Play, a Windows desktop app, and a progressive web app (PWA) that installs straight from the browser on iPhone, older Android phones, tablets, and desktop or laptop PCs. It's the same app and the same login however you install it. You don't have to keep buying new hardware to stay current; the same ApplianceOps runs on the devices your shop already owns.

Can it read a home-warranty dispatch email?

Yes — paste or upload the dispatch email or a photo of the work order, and the AI extracts the customer, address, appliance, and the claim, authorization, and work-order numbers, then fills the ticket. (It parses what you give it; it doesn't monitor your inbox.)

How is ApplianceOps different from Housecall Pro, Workiz, or ServiceTitan?

Those are excellent generalist field-service platforms, but appliance repair is one trade among many for them. ApplianceOps is built only for appliance repair, so it does the things they can't: home-warranty split billing, dispatch and work-order parsing, appliance error-code diagnosis, per-machine pricing, and used-appliance resale with delivery and warranty tracking — usually at a lower price too.

Start free — no card, no contract

Run your shop on software that’s actually yours.

Set it up in an afternoon, or send your list and we’ll import it for you. See why appliance shops are switching.

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