Received, installed, taken back, counter-sold, returned — every movement is a ledger entry you can trust. A parts-to-order desk rounds up what needs buying across every open call, a pending desk chases what's on the way, and an uncosted-parts desk backfills the margin you didn't record in the field.
// Stock can go negative by design — backorders are real; you order first and cost it later
Appliance parts don't sit still — they're ordered against a claim, back-ordered, picked up, returned, RMA'd. A ledger that records every move beats a count that's wrong the moment a tech grabs a part off the shelf.
Installed, taken-back, counter-sale, received, returned, RMA, write-off, adjust — each is its own immutable entry. Stock can go negative on purpose, because a real backorder is a real thing you already committed to.
The desk aggregates every un-ordered part line across all your open invoices, so you place one clean order run instead of hunting through calls to see what's short.
The Parts-Pending desk walks each part from on-order to received, and waiting-for-pickup to notify-the-customer to picked-up — and the part warranty clock starts the moment they take it.
Ordered a part in the field before you knew the real cost? The uncosted-parts desk lists closed invoices missing a cost and backfills your true margin so the reports are honest.
Paste or photograph the supplier receipt and the AI reads the line items into your parts — costs captured without hand-keying every invoice from the distributor.
Returns are structured as restock, RMA, or write-off — not a guess. And a flat-rate service catalog can bake parts in at $0 so a priced job stays clean.
A back-ordered part goes from the order desk to the customer's hand — with cost and warranty landing along the way.
When you've committed a part you don't physically have yet, stock reads negative — that's the design, not a bug. It's telling you the truth about what you owe a job.
Field reality is you sometimes install before the real cost is in. The uncosted-parts desk exists so margin gets corrected instead of guessed — you're never forced to fake a number to close a call.
The AI supplier-receipt read runs in the cloud, so importing needs a connection. The ledger itself — recording what you installed or took back — keeps working offline in the field.
The stock ledger, order and pickup desks, margin backfill, and AI receipt import are all in the base plan. From $35/mo plus $15 per extra seat.
// Related: Invoicing & payments · AI diagnosis & intake · All features