There are two completely different product categories being sold as "appliance POS", and they barely overlap. Showroom retail systems start from the sale. Field-service systems start from the job. An independent shop that repairs and resells sits between them — which is the whole reason this page exists. Both matrices below, plus an honest list of who should buy something else.
// Competitor cells are our best current read from public product information — we err toward "partial" rather than overclaim a gap
Search "appliance store POS" and you get a page of results that look interchangeable. They aren't. Knowing which category you're actually shopping in saves you a demo cycle and probably a year on the wrong contract.
STORIS · Windward System Five · HomeSource · Tri-Tech AIM · RETAILvantage — built for furniture-and-appliance dealers with a floor, a warehouse and a delivery crew. Deep inventory, buying groups, accounting, sometimes e-commerce. Service exists as a module alongside the retail core. Generally sold by demo and quote rather than published pricing.
Lightspeed · MicroBiz — solid retail engines with an appliance landing page. Inventory, checkout, serial numbers, and in MicroBiz's case delivery and service management too. Built for a store with a counter, and priced per terminal or per user.
Housecall Pro · Jobber · ServiceTitan · Workiz — built around a job at a customer's address. Strong scheduling, dispatch and invoicing. They are not store systems and don't claim to be: a machine on your floor is, at best, a line item.
These are genuinely good at retail — better than us at pure retail, and we'll say so. The rows that matter are the ones where a service business lives.
| Capability | ApplianceOps | Showroom dealer systems STORIS, Windward, HomeSource, AIM |
General retail POS Lightspeed, MicroBiz |
|---|---|---|---|
| Serialized machine inventorymake, model, serial, cost in, margin out | ✓ | ✓ | ✓ |
| Sale → bill → deposit → delivery | ✓ | ✓ | partial |
| Service call as a first-class recordnot a module bolted beside retail | ✓ | module | ✕ |
| Home-warranty company billingtwo payers on one job — deductible + authorized amount | ✓ | ✕ | ✕ |
| One customer record: repairs + purchases + parts | ✓ | partial | ✕ |
| Techs working offline in a basementinvoice, payment and signature with no signal | ✓ | ✕ | ✕ |
| Deliveries routed with the day's service calls | ✓ | delivery only | delivery only |
| Barcode scanner, cash drawer, receipt printer | ✕ | ✓ | ✓ |
| Full e-commerce with shipping & fulfilment | ✕ | varies | ✓ |
| Buying groups, multi-location, deep retail accounting | ✕ | ✓ | partial |
| Public storefront page for your floorenquiry, or a card deposit that holds the unit | ✓ | varies | ✓ |
| Published entry pricing | $35 +$15/seat | not published | per terminal/user |
The other direction. These are the tools most appliance techs already tried before going looking for something else — and the gap is always the same shape.
| Capability | ApplianceOps | Housecall Pro | Jobber | ServiceTitan |
|---|---|---|---|---|
| Scheduling & dispatch for service calls | ✓ | ✓ | ✓ | ✓ |
| Built specifically for appliance repair | ✓ | ✕ | ✕ | ✕ |
| Serialized machine inventory on a sales floor | ✓ | ✕ | ✕ | ✕ |
| Machine sale: add to sale → build bill → deposit | ✓ | line item | line item | line item |
| Margin tracked per unit sold | ✓ | ✕ | ✕ | partial |
| Delivery with signature against the sale | ✓ | partial | partial | partial |
| Home-warranty split billing | ✓ | ✕ | ✕ | ✕ |
| Parts counter: ledger, costing, returns | ✓ | partial | partial | ✓ |
| Roles for sales, dispatch, techs and drivers | ✓ | partial | partial | ✓ |
| Full offline field ops | ✓ | partial | partial | partial |
| QuickBooks Online sync | ✓ | higher tiers | ✓ | ✓ |
| Approx. entry price early 2026 — verify current rates | $35 +$15/seat | ≈ $59/mo | ≈ $39/mo | ≈ $300+/user |
We'd rather lose the trial than lose the year. If any of these is you, buy something else — and the category above tells you which.
A floor with a warehouse behind it, a buying group, a delivery crew as its own department, retail accounting that has to reconcile at that scale. That is what STORIS, Windward, HomeSource and AIM were built for, over decades. We are not that and won't pretend to be.
Barcode scanner, cash drawer, receipt-printer hardware. We don't integrate any of them, because an appliance store sells a handful of high-ticket units a day and writes a bill. If customers queue at a counter, a general retail POS is the right tool.
Our storefront shows your floor and takes a card deposit that holds a machine. It is not a cart with shipping and fulfilment behind it. If mail-order is your growth plan, you need real e-commerce.
Then we're not there yet, and we'll say it plainly rather than sell you a trial you'll cancel. This is built for solo techs and small shops — a one-person operation ready for the next level, up to about a five-person store running resale, a parts counter and delivery. Past that, an enterprise field-service platform or a dealer retail system will fit you better than we will.
It depends which half of the business is bigger. Multi-location showroom with a warehouse and a buying group — a dealer system like STORIS, Windward, HomeSource or AIM. A general retailer who happens to stock appliances — Lightspeed or MicroBiz. An independent shop where the trucks and the floor are the same business — a service-first system with retail attached, which is us.
If you only sell, yes. What a retail POS has no concept of is a service call — so it can't hold repair history against the machine you sold, and it can't bill a warranty company where the homeowner pays a deductible and the warranty company pays the authorized amount on the same job. If service is a real share of your revenue, that half ends up in a notebook.
They're built around a job at an address, not a serialized unit on your floor with cost in it. A machine invoices fine as a line item, but there's no unit tracked by make, model and serial, no margin on it, no delivery signature tied to that sale. They're good at service and aren't trying to be a store.
Yes — deliveries are stops on the same optimized route as the day's service calls, built on real driving times rather than straight-line distance, with a signature captured on the phone at the door.
$35/mo for the first person, $15/mo per additional seat. Sales, serialized inventory, invoicing, payments, parts and delivery are all in that base — no separate retail tier, no per-terminal licence. The phone add-ons (a dedicated Business Line and AI text-back) are optional on top.
Written for 2026 from public product information. Competitor rows are our best read and we mark "partial" rather than claim a gap we're not certain of. Showroom dealer systems generally don't publish pricing, so we say "not published" rather than guess. Verify current rates before you decide — and tell us if we've got a row wrong.
Serialized machine inventory, deposits, delivery and a parts counter — in the same system as your service work. From $35/mo plus $15 per extra seat.