Every ApplianceOps plan already runs the whole shop for $35 + $15/seat. The Business Line is a separate, optional upgrade — a dedicated number, AI text-back, and automatic customer texts — for when a solo tech grows into a phone.
// Separate from the base plan · we provision the number for you · AI features need internet
Dispatch, per-machine invoicing, payments, warranty billing, inventory, reports and full offline field work are all included on every plan at $35 + $15/seat. The Business Line is the one optional upgrade, kept separate so techs who don't need a phone don't pay for one.
A dedicated local number with in-browser calling and texting. Calls can forward to your cell, and your personal number stays private — customers only ever see the business line. We provision the number for you; you never touch a carrier.
Miss a call and the AI texts the caller back, asks what appliance needs work, and drafts a booking in your dispatch. It's bundled into the Business Line — no separate subscription. (AI features need internet.)
Send invoices, "on-my-way" and "arrived" texts, review requests, and customer marketing straight from your business number — every message from the same line the customer already knows.
The Business Line is extra, not part of the $35. It's $45/mo for up to 4 seats, $65/mo for 5–6, and $95/mo for 7–10 seats with no setup fee — larger teams, reach out for enterprise pricing. AI text-back is included with the line. There's no contract — cancel the add-on whenever, though phone charges already billed aren't refundable.
// AI diagnosis, intake, and text-back all require internet — the offline field tools do not.
When you're under a machine, on another call, or off the clock, the line answers for you — and hands you a booking to confirm.
// You set the tone, the questions, and your business name — the AI speaks in your shop's voice.
No. Every ApplianceOps plan is $35 for the first seat plus $15 per additional seat, and that already includes all the core CRM features. The Business Line is a separate, optional add-on — $45/mo for up to 4 seats, $65/mo for 5–6, or $95/mo for 7–10 seats (larger teams, reach out for enterprise pricing) — billed on top of the base. Kept separate on purpose, so techs who don't need a phone don't pay for one.
A dedicated local business number with in-browser calling and texting, calls that can forward to your cell, voicemail with transcription, AI text-back on missed calls, automatic invoice and "on-my-way" texts, review requests, and customer marketing — all from your business number, keeping your personal cell private. There's no setup fee.
On the base plan you can already email customers, and native phone/SMS from your own cell is available to start. The Business Line is the upgrade: customers never see your personal number, every text sends from your business line, and the AI answers the calls you miss. It's the difference between a personal cell and a real shop line.
No — it's now bundled into every Business Line plan rather than sold separately. Any existing standalone subscribers keep their service; new shops get it as part of the line. Note that AI text-back, like all AI features, needs an internet connection.
We provision it for you — you never deal with a carrier. Email setup@applianceops.pro and we'll get you set up. Carrier registration (10DLC) can take up to about two weeks; we reserve your number up front and let you know the moment it's live. Your CRM works the entire time.
No setup fee and no contract. Cancel the add-on whenever you want — though phone charges already billed are non-refundable. Your base CRM subscription is unaffected either way.
Get the whole shop running for $35 first, then turn on the Business Line whenever a phone earns its keep.
// The Business Line is a separate add-on · $45 ≤4 · $65 5–6 · $95 7–10 seats · no setup fee