Two jobs, one AI that actually knows appliances. Paste a home-warranty dispatch or photograph a work order and the ticket fills itself. Enter a fault code and get the ranked causes with real OEM part numbers — before you pull a single panel.
// Needs internet · it parses what you paste or upload — it does not read your inbox for you
Generic field-service AI writes marketing copy. This one opens the call from a warranty dispatch and tells your tech what's actually wrong with a Samsung fridge.
Drop in a home-warranty dispatch email or a voicemail transcript, or photograph the work order. The AI extracts the customer, address, and covered appliance, plus all four distinct numbers — claim, authorization, work-order, and PO — and opens the call ready to schedule.
Enter the model and fault code — or describe the symptom in plain English ("Samsung fridge not cooling, ice on the back wall"). Get the most likely causes ranked, the OEM part numbers you'll need, an estimated cost, and the steps to check first.
Snap the rating plate and the AI reads the model and serial straight off it — no squinting at a sticker behind the machine, no typos that send you the wrong part.
The email an AHS or ServicePower dispatch lands in your box as, turned into a real, scheduled call with nothing retyped.
The AI parses what you hand it — a pasted email, a transcript, a photographed work order. It does not log into your email or watch your inbox. You bring the dispatch; it does the typing.
Intake and Diagnosis Assist run in the cloud, so they need a connection. The rest of the field workflow — invoicing, payment, signature — still works fully offline in the driveway.
Diagnosis Assist ranks the likely causes to save the guesswork; it doesn't condemn a part for you. You confirm the fault before pulling panels or quoting the repair.
Every plan includes AI intake and Diagnosis Assist — no per-use fees, no upsell tier. From $35/mo plus $15 per extra seat.
// Related: Invoicing & payments · Dispatch calendar · All features