ApplianceOps›Compare›vs ServiceTitan
ServiceTitan is the industry leader for large HVAC, plumbing and electrical companies, and it earns that. But for a 1–10 tech appliance repair shop it is probably overkill — and definitely overpriced.
No credit card · cancel anytime · every feature included
Roughly 6 in 10 people who can’t reach you ring the next shop instead. They don’t leave a voicemail and they don’t call back — you never learn it happened.
Miss a call, or take one at 9pm, and ApplianceOps texts them back, works out what broke, and books the job on your calendar. Not a canned auto-reply — a conversation that ends with a call on the board.
Built for an appliance shop by someone running one, and it only offers times you actually have free. Copied since — but a bolt-on auto-texter on a generalist product is not the same thing as the shop’s own calendar answering for it.
See how AI text-back works →These two are not really competing for the same shop. The honest question is which stage you are at.
Appliance-specific capabilities first, table stakes below. ServiceTitan cells are our best current read of their public plans — we err toward crediting them rather than overclaiming a gap.
| Capability | ApplianceOps $35/mo |
ServiceTitan $300+/mo |
|---|---|---|
| Contract | ✓ none, cancel anytime | annual contract |
| Setup time | ✓ about 5 minutes | weeks · dedicated onboarding |
| Built specifically for appliance repair | ✓ exclusively | ✕ HVAC, plumbing, electrical |
| AI diagnosis assisterror code → likely causes, parts, cost | ✓ | ✕ |
| Photo-to-form work-order parsing | ✓ | ✕ |
| Per-machine price book + multi-appliance invoice | ✓ | ✕ |
| Warranty / work-order number fields | ✓ built in | partial |
| Nightly Google Drive backup | ✓ | ✕ |
| Route optimization | ✓ included | ✓ included |
| QuickBooks Online sync | ✓ included | ✓ |
| Dispatch calendar | ✓ | ✓ advanced |
| Invoicing & online payments | ✓ | ✓ |
| Marketing automation | basic | ✓ robust · Marketing Pro |
| Fleet / GPS management | ✕ | ✓ |
| Call recording & tracking | Business Line add-on | ✓ |
| Approx. price | $35 +$15/seat | $300+/mo · custom quote |
ServiceTitan does not publish list pricing; the $300+/mo figure is a widely reported approximation for a custom quote as of early 2026 — verify it with them. ApplianceOps is $35/mo for the first seat plus $15 per additional seat, every CRM feature on every plan. The Business Line (dedicated number, softphone, SMS and AI text-back) is a separate optional add-on.
We built ApplianceOps, so we're biased. Here's the honest version of what ServiceTitan does better anyway.
For a large company — 20+ techs across HVAC, plumbing and electrical — the enterprise features genuinely justify the cost. For a 1–10 tech appliance repair shop you're mostly paying for capability you'll never use.
ServiceTitan typically requires annual contracts, so check your agreement terms before assuming you can switch mid-year. ApplianceOps has no contract — you cancel from your Settings page whenever you like.
Yes. Add technician seats at $15/mo each. ApplianceOps supports multi-tech dispatch, role-based permissions, commission and payroll, and property-manager billing. If you genuinely outgrow it past 20+ techs across several trades, ServiceTitan is there for that stage.
Fleet GPS tracking, call recording, marketing automation with ROI attribution, customer financing, and enterprise reporting dashboards. If those are essential to how you run, ServiceTitan is the right choice and we'd tell you so.
No contract, no onboarding project, no paying for a fleet module you'll never open. $35/mo, every feature included.
White-glove setup included · your data exports anytime · cancel whenever