Hey — Nick here. This was a request-driven week: almost everything below came straight from shops telling us what they needed. We turned them around fast and tested the heck out of each one. Thank you for the feedback — it's exactly how the app gets better for everyone.
🔦 Feature Spotlight — Tech Commissions & Payroll
Now Live
Pay techs on commission and track what's paid vs owed — no spreadsheet needed.
1Settings → 💰 Commissions — set a rate per type: Service Call, Labor, Parts, and Services (flat $ or %). Parts pay on profit (price − cost), and any part missing a cost gets flagged so your numbers stay honest.
2Timesheet → Payroll — each tech shows Earned / Paid / Owed now, plus a per-call breakdown so you can see exactly which jobs add up to the number.
3Pay the week: tick the calls you're paying → Mark selected paid → they drop to $0 owed. Next week only new commission shows. You never double-pay.
4Callbacks handled: no-charge warranty returns don't pay commission again. A callback that added work shows only the new amount.
💡 Want help setting your rates the first time? Reply or email me — I'll walk you through it free.
🛠 Everything Else That Shipped
💳
Send a Pay Link (Stripe or PayPal) — Send ▾ → pick Stripe or PayPal, enter the amount (full balance or a deposit), and send the customer a ready-to-pay link. Pay links only go out when you choose to — no more auto-attaching to every invoice email.
🧾
No more double-charged service calls — adding a flat catalog Service now clears the auto service-call + labor line. This includes warranty-company calls.
🧮
Sales tax fixed — clicking Sales Tax now fills your configured rate (no more stuck at 0%), and your "tax applies to" choices (labor/services/etc.) save and stick.
👣
"Mark Visited" — log that you've been to a call without closing the whole job. Shows a badge on the calendar. Perfect for "waiting on a part" visits.
🔁
Callbacks made easy — reopen a customer's existing call to fix something without forking a duplicate. Close asks if there were new charges.
🧷
No more duplicate invoices — starting a new call for a customer who already has an open one asks if you want to add the visit to it instead.
🛡
Who owns the call — warranty and property-management calls now show the responsible company (Sears, the property manager, etc.) right on the calendar card.
✅
Clear confirmations — sending an invoice or closing a call shows a big full-screen ✓. If an invoice email fails, we tell you instead of failing silently.
🗂
Inventory — sort the machines list by Type or Brand, and parts search now matches a word anywhere in the name (type "pump" → every pump).
🔠
Bigger Fonts setting in Settings, plus a built-in Help assistant — ask it anything about the app and get an answer instantly.
🤝 Referral Program
Know another shop? Earn $20.
Know a shop that could use ApplianceOps? When someone you refer signs up and stays on after their free trial (their first paid month), you earn $20. Your referral gets a full 1-month free trial and we waive the Business Line setup fee. When they sign up, have them enter your shop name or email in the "Were you referred?" field. That's it — we track the rest.
Almost everything in this update came from a shop speaking up. We test every change before it ships — but if you see something off, tell us. It helps every shop on the platform and we move fast on fixes. Reply anytime or reach me at nick@applianceops.pro.