ApplianceOps Update — Multi-Tech Pricing Just Came Down, and Booking a Time Works Again

Seats Two Through Five Just Got Cheaper

We went back through our own costs and had a hard look at what the rest of this trade charges. We had room, so we gave it back.

👤

One tech is still $35Unchanged

Nothing moved for a solo shop. You are on the same price you signed up for.

👥

Every seat after the first: $15 → $10New

Two people is $45, three is $55, four is $65, five is $75. Above five it is $15 a seat.

📞

The Business Line now covers five peopleBusiness Line

Still $45/mo, but it used to jump a band at four — which quietly made your fourth hire cost double. It does not any more.

$120

Five people, phone line and all

It was $160. Nobody already paying went up — you keep what you signed up for, and this only moves in your favour, the day you add somebody.

A Booking-Time Bug, Fixed on Android

Michael at Done Right told us twice that he could not set a time on a job. He was right, and it was not his phone: on Android that time popup offers Clear and Cancel and no way to say yes.

🕐

Every time and date is a tap-to-pick list nowFixed

Tap it, tap the time, it is set. Nothing to confirm, so there is nothing that can go missing.

⏱️

Timesheet clocks are hour, minute, AM/PMFixed

And any exact minute you like — a shift that started at 8:07 started at 8:07, not 8:05.

Feature of the Month: Find Out Where Your Money Comes From

This one is buried and almost nobody opens it, which is a shame, because it answers the question every shop guesses at: which ZIP codes are actually worth advertising in? It is under More → Business Center, it is included, and a one-man shop gets as much out of it as a five-truck one.

🗺️

Where your business comes fromIncluded

Your own jobs plotted by ZIP. Not a guess and not a national average — the map of where your money has actually been coming from.

🔍

Look up an area before you spend a dollarIncluded

Type an address and a radius — 10 to 200 miles — and see every ZIP around it with its age and median income, so you point ads at people who actually replace a machine instead of nursing it.

💰

Then the marketing guide tells you where to put itIncluded

Google LSA only — no pay-per-click, no banners. Start at the lowest bid Google allows and add a dollar a week. Don’t tick microwaves, disposals or “other.” It is what we ran ourselves: about $500 a week on Google against $3–5K in weekly revenue, near the bottom bid.

Open Business Center →

Adding Someone Takes About Thirty Seconds

Michael also asked how to add a trainee, looked in Settings, and did not find it. Fair — on a phone it was buried behind a dropdown.

➕

Payroll → Time → Add a team memberNew

Name, an email for their login, a role. You get a temporary password on screen to hand them — no email goes out, so write it down.

👷

Set a trainee to WorkerNew

He gets the time clock and the calendar so he knows where he is headed — and only the jobs he is on. No customers, no money, no settings.

The Smaller Things

Some of these are not new so much as back — the move to the new app dropped a few things v3 always did, and we are working through them.

📅

Move a job and the customer is toldNew

Change the date and they get the new one. No second phone call.

🔔

Your tech gets a nudge 30 minutes outNew

Before each appointment, on his own clock.

📦

The calendar shows where a job actually isBack from v3

Parts ordered, parts in, invoiced, paid, or a callback — on the card, without opening it.

👣

The Visited button clears “on the way”Fixed

It never did, on any shop, since July. It does now.

See Something, Say Something

Two of the fixes in this issue came from one shop owner texting me — and the booking-time one he had already reported once. Both were real bugs on our side.

🐛 If it looks wrong, it probably is. Tell me.

Reply to this email or text me. You are not bothering me and you are not the only one seeing it — a thing one shop reports gets fixed for every shop on it.

💡 And tell me what to build next

Nearly everything in this issue started as somebody saying “can it do…?” If there is a job you are still doing on paper, or a screen that makes you sigh, send it over. I would rather build the thing you actually need than guess.

Help Us Grow — $20 for Every Shop That Signs On

$20

Once they pay month one

Know another shop owner who’d like this? Have them put your shop’s name or email in the “Were you referred?” box when they sign up. Once they pay their first month, you get $20 — no cap, no limit on how many. They get a full month free instead of two weeks, and we waive the Business Line setup fee if they want a phone (they still cover the number itself).

Help the Next Shop Find Us

If ApplianceOps has made your week easier, a quick review is the single biggest thing you can do for us — it is how other repair shops find it. One honest line is plenty. Review us on Google, or pick whichever you already have an account on at applianceops.pro/reviews. And if something is not right, please tell me first instead.

We Lowered Multi-Tech Pricing