⏳ What’s New
Made Bigger, and It Knows When to Stop Talking
By Nick — Founder, ApplianceOps
August 8, 2026
5 min read
📱 Coming next week
The Android app is releasing shortly
If you put your name down, it’s coming to you next week. Nothing
for you to do — we’ll email you the moment it’s live.
The Windows version downloads from inside the app itself — no separate website, no
hunting for an installer.
A shop owner told us this week that our “Large” text setting wasn’t doing much for him.
He was right — it was only about a tenth bigger than normal, which is no help at all when you’re
squinting at an invoice on a doorstep. So there’s a bigger one now.
And we spent most of the week rebuilding the rules the AI text-back follows, starting with the one
complaint that matters most: it didn’t know when to shut up.
🔍 Text you can read at arm’s length
🔍
Three sizes, and Extra large is genuinely largeNew
Settings → Appearance → Text size. Normal, Large, and now Extra large. It scales the whole app, not just one screen — the calendar, invoices, the lot.
📱
It belongs to the device, not the login
Your phone can be on Extra large while the office computer stays Normal. Nobody else on your team is affected by what you pick. Set it once on each device.
🤫 Your AI text-back now gets out of your way
The biggest complaint about an AI answering your phone is that it doesn’t know when to stop. You step
into a text thread yourself, and it keeps talking over you — in front of your customer. That was
top of the list this week.
🤫
You reply, it stops — for the rest of the nightNew
Not paused, not “it’ll try to be polite about it”. The moment you answer a customer yourself, the AI is done with that conversation until you open again. It’s per customer — everyone else’s texts carry on exactly as before.
🔒
It cannot say things it shouldn’t
It can’t state a date or a price it wasn’t given. It can’t name a technician — if a customer mentions a name, that’s their person, not yours. And it can’t tell somebody they’re booked unless a booking was actually written to your calendar. These are enforced, not requested.
💰
It stops selling when they want a priceNew
Ask “how much?” and it says pricing varies and the office will follow up, then keeps helping you book. Ask a second time and it stops — your office will call about pricing, and it leaves the calendar alone. No “shall I pencil you in anyway”.
📅
Adding a second appliance checks your day firstNew
“While you’re here, can you look at the dryer too?” It used to just say yes. Now it looks: room in the same window, or earlier or later that same day — still one trip. If the day is full it does not book it, it tells you, and you decide whether to squeeze it in or move something.
📆 Weekends are yours to switch on
Sundays are off by default and Saturdays follow your own setting — two switches, because
they’re two different questions. One flag doing both jobs was never right.
Flip it on in Settings → Booking and your calendar, your public booking page and the
AI all start offering it. Turn it back off when you’re done. Everything still respects each tech’s
own working days and time off.
🤖 Android lands shortly — and Windows lives inside it
🤖
Android — releasing shortly
Everyone who signed up gets it as soon as it’s through review. Nothing for you to do — we’ll email you the moment it’s live.
🖥
Windows — from inside the app
No separate website, no hunting for an installer. The Windows version downloads from the app itself, and keeps itself up to date.
🔔
Desktop alerts that actually arriveNew
The desktop app now uses real Windows notifications — a customer texts you, a job lands on you, and you get told even when the window is behind something else. And when an update is ready it asks, instead of restarting itself while you’re mid-invoice.
🔧 The smaller things from this week
Less exciting, but each one bit somebody:
🖨
Receipts print properly
A receipt could come out of the printer carrying only your shop banner and nothing else. Fixed — and printing now works on the shells that previously refused to open a print window at all.
⌛
Payroll stopped flagging today
“Ran calls but didn’t clock in” was being raised for today and for days that haven’t happened yet. It now only asks about days that are actually finished.
📝
When something doesn’t save, we tell you what it was
The “this didn’t save” notice used to call everything “a booking”. It now names the actual change — a tech change on a job, a reschedule, a note — so you know what to type in again instead of hunting for it.
🛠 What we’re building next
So you know what’s coming, and so you can tell us if we’ve got the order wrong.
💳
Square — our next payment integrationComing
If you already take cards through Square, you’ll be able to connect it and keep taking them the way you do now — without running two systems side by side.
📊
GnuCash — our next accounting integrationComing
For the shops who don’t want a monthly accounting subscription. GnuCash is free, and your books will hand off to it the same way they do to QuickBooks today.
🏠
Home warranty integrationsComing
The warranty companies you already work with, wired in directly — so a dispatch lands on your board instead of being retyped off an email at eleven at night.
📝 Suggest a feature
Nearly everything above started as somebody’s complaint
The bigger text this week was one owner telling us ours wasn’t big enough.
The four-hour arrival window was James at Connelly, because two hours wasn’t what he actually quotes.
If something in your day is slower than it should be, tell me —
support@applianceops.pro. It comes straight to me and I read
every one.
🔄 Still on the old version? I’ll open you a trial
Everything on this page is the new one
The AI text-back, the bigger text, the Android app, the Windows software.
If you’re still running the old version and you’d like to see it,
just let me know and I’ll open a trial for
you. No charge while you’re trying it, and nothing on your end changes until you say you want to
move.
🤝 $20 for a referral
$20
Once they pay month one
Know another shop owner who’d like this? Tell them to put your shop’s
name in when they sign up, and once they pay their first month, you get $20. No cap, no
limit on how many. Or just email me and I’ll set it up.
⭐ One favour
Help the next shop find us
If ApplianceOps has made your week easier, a quick review is the single biggest
thing you can do for us — it’s how other repair shops find it. One honest line is plenty:
Google ·
Capterra ·
GetApp ·
Software Advice ·
Facebook.
And if something is
not right, please tell me first instead —
email me and I’ll fix it.